Rental terms and conditions
These terms summarise the main rental conditions of the Le Secret des Cordelières holiday home in Neufchâtel-en-Bray. They supplement the information provided at the time of booking and the seasonal rental agreement signed between the parties.
1. Purpose of the rental
The agreement concerns the seasonal rental of the furnished accommodation Le Secret des Cordelières.
2. Length of stay, arrival and departure
The rental is granted for the period agreed at the time of booking. Arrival is from 4 p.m., between 4 p.m. and 7 p.m.. Departure is no later than 11 a.m., between 9 a.m. and 11 a.m..
3. Price and payment
The total amount of the stay is communicated before the booking is confirmed. This amount includes end-of-stay cleaning. Payment is made according to the terms set out in the agreement, with a deposit followed by payment of the balance.
4. Security deposit
A security deposit may be requested on arrival, by cheque or in cash. It is returned after the accommodation has been checked, provided that no damage, deterioration or breach has been observed.
5. Use of the premises
The tenant undertakes to use the accommodation peacefully, to respect the premises, the equipment and the neighbourhood. The accommodation is strictly non-smoking.
6. Pets
Pets may be accepted subject to conditions and with prior approval. They are not allowed on beds or sofas, nor upstairs in the bedrooms. Pet waste must be picked up. Any pet waste not picked up may result in a charge of €10 per item.
7. Inventory and reporting issues
An inventory may be carried out on arrival and departure. Any anomaly, defect or problem found in the accommodation must be reported within a maximum of 24 hours after arrival.
8. Cancellation conditions
In the event of cancellation by the tenant, the following conditions apply:
- 1 month or more before the stay: full refund;
- between 2 weeks and 1 month before the stay: 50% refund;
- less than 2 weeks before the stay: no refund.
In the event of cancellation by the owner, all sums paid are fully refunded.
9. Insurance
The tenant must be covered by civil liability insurance for the duration of the stay.
10. Disputes
In the event of a difficulty, the parties undertake to prioritise an amicable resolution. Failing agreement, the competent courts may be referred to.
Legal notice and terms of use
Information about the website publisher, the host and intellectual property can be found in the legal notice.
Frequently asked questions
Useful answers about your stay, booking and the rental terms of Le Secret des Cordelières.
How many guests can the holiday home accommodate?
Le Secret des Cordelières can accommodate 8 to 10 guests. The holiday home is suitable for both family stays and gatherings with friends.
Is the holiday home suitable for families with children?
Yes. The holiday home has 4 bedrooms, a baby cot and several living areas suitable for a family stay.
Are shops and restaurants within walking distance?
Yes. The holiday home is located in the town centre of Neufchâtel-en-Bray, with shops and restaurants within walking distance.
Can bicycles or motorbikes be parked safely?
Yes. The holiday home has a closed garage, convenient for a car, bicycles or motorbikes.
What are the arrival and departure times?
Arrival is from 4 p.m., between 4 p.m. and 7 p.m.. Departure is no later than 11 a.m., between 9 a.m. and 11 a.m..
Is cleaning included in the price of the stay?
Yes. End-of-stay cleaning is included in the total amount stated in the agreement.
Is a security deposit required?
Yes. A security deposit may be requested on arrival, by cheque or in cash. It is returned after the accommodation has been checked, provided that no damage has been found.
Are pets allowed?
Yes, pets are accepted subject to conditions and with prior approval. They are not allowed on beds or sofas, nor upstairs in the bedrooms. Pet waste must be picked up.
What should I do if there is a problem on arrival?
Any anomaly or problem found in the accommodation must be reported within 24 hours after arrival.
What are the cancellation conditions?
In the event of cancellation by the tenant: full refund 1 month or more before the stay, 50% refund between 2 weeks and 1 month, and no refund less than 2 weeks before the stay. In the event of cancellation by the owner, the refund is full.
Is insurance required?
Yes. The tenant must be covered by civil liability insurance during the stay.