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Frequently asked questions

Useful answers about your stay, booking and the rental terms of Le Secret des Cordelières.

How many guests can the holiday home accommodate?

Le Secret des Cordelières can accommodate 8 to 10 guests. The holiday home is suitable for both family stays and gatherings with friends.

Is the holiday home suitable for families with children?

Yes. The holiday home has 4 bedrooms, a baby cot and several living areas suitable for a family stay.

Are shops and restaurants within walking distance?

Yes. The holiday home is located in the town centre of Neufchâtel-en-Bray, with shops and restaurants within walking distance.

Can bicycles or motorbikes be parked safely?

Yes. The holiday home has a closed garage, convenient for a car, bicycles or motorbikes.

What are the arrival and departure times?

Arrival is from 4 p.m., between 4 p.m. and 7 p.m.. Departure is no later than 11 a.m., between 9 a.m. and 11 a.m..

Is cleaning included in the price of the stay?

Yes. End-of-stay cleaning is included in the total amount stated in the agreement.

Is a security deposit required?

Yes. A security deposit may be requested on arrival, by cheque or in cash. It is returned after the accommodation has been checked, provided that no damage has been found.

Are pets allowed?

Yes, pets are accepted subject to conditions and with prior approval. They are not allowed on beds or sofas, nor upstairs in the bedrooms. Pet waste must be picked up.

What should I do if there is a problem on arrival?

Any anomaly or problem found in the accommodation must be reported within 24 hours after arrival.

What are the cancellation conditions?

In the event of cancellation by the tenant: full refund 1 month or more before the stay, 50% refund between 2 weeks and 1 month, and no refund less than 2 weeks before the stay. In the event of cancellation by the owner, the refund is full.

Is insurance required?

Yes. The tenant must be covered by civil liability insurance during the stay.